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Design and execute end-to-end research using a variety of qualitative and quantitative research methods to influence business and product decisions
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Draw from a breadth of tools and approaches to investigate UX questions such as user interviews, surveys, and usability tests
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Balance quantitative and qualitative research methods to drive product direction
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Compile and present findings to stakeholders using compelling deliverables that provide clear results, actionable insights and recommended next steps.
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Mentor and coach early career researchers on the team
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Manages the recruitment of participants as well as key relationships with research vendors
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Identify different user types and profiles, based on behaviors and attitudes, usage patterns, industries, roles, locations and other relevant characteristics
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Translate sharply defined insights into clear technical product deliverables
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Ability to juggle and prioritize multiple research initiatives by partnering with Product and Design in order to plan and scope research requests based on business priorities and potential research value.
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Expertise in running usability tests, interviews, and surveys using prototypes or live products
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Characteristics we value:
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Proactive
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Creative and resourceful
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Attention to detail is essential
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Customer-focused
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5+ years experience conducting research using a range of methods (quantitative, qualitative)
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You’ve shipped products with features based on your research
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Demonstrated experience in planning, scoping, executing and analyzing qualitative research.
