Frequently Asked Questions

• How do Earn Products work ?

  From time to time, Tokenomy may offer Earn Products with corresponding terms including but not limited to annualized interest rates, tenor, type of cryptocurrencies supported and maximum total limits. Users are able to subscribe to these Programs as long as there are sufficient assets in their accounts, and fulfill the corresponding terms of the Programs.

• How does Tokenomy provide interest rates in crypto ?

  Tokenomy partners with reputable and licensed third party service providers around the world to offer compelling interest rates on Earn products. For fixed deposit products, Tokenomy engages crypto finance institutions that can optimize your returns within different timeframes. For staking services, we work with multiple staking project leaders to simplify the process of staking, and keep your crypto assets secure at the same time. Users no longer have to sign up with various yield enhancing platforms, Tokenomy is the one-stop shop for crypto yield products.

• How are interest rates calculated ?

  As per the Earn Service Management the periodic rate is calculated by dividing the applicable annual interest rate by three hundred and sixty five (365) multiplied by the relevant duration of the product subscription (rounded down to 8 decimal places). All interest will be paid in the same Digital Asset used to subscribe.

  As a hypothetical example, let’s assume that there is an ongoing Earn Product with the following terms: BTC-denominated, 30 days, 5% per .annum. in interest rates, subject to a maximum total limit of 100 BTC. User A deposits 1 BTC into the Program, and after 30 days, User A receives 1.00410958 BTC in return (1 BTC * 5% * 30/365).

• What are the minimum and maximum for the Earn Products ?

  Please refer to the latest Earn Product pages for more information

• Are the returns guaranteed ?

  Tokenomy operates on stringent risk management frameworks and practices to mitigate risks in order to provide the best rates that we possibly can to our users. However, you should not view the Earn Products or your Tokenomy account as a savings account or brokerage account with FDIC, SIPC or other similar types of deposit guarantee / insurance / schemes. For more details, please refer to the Earn Service Agreement .

• What does Tokenomy do to keep my cryptocurrency safe ?

  Tokenomy operates on a ‘Security-First’ principle. The following points address various aspects of the platforms :

  1. Asset Security

     - The Tokenomy platforms continually evaluate the amount of assets required to operate at full capacity.

     - All excess assets are kept in offline, air-gapped cold storage. We work with reputable and insured crypto custodians such as Coinbase Custody and Anchorage, to ensure the safety of your assets.

  2. Account Security

     - Encryption is used to secure all account passwords.

     - Two-Factor Authentication is available for enhanced account security.

     - Email confirmations are required for withdrawals.

     - 24/7 Customer support through email/social media channels.

  3. Platform Security

     - Website data is transmitted over encrypted Transport Layer Security (TLS) connections (i.e. HTTPS).

     - Internal applications have highest level access controls and are never exposed to the public internet.

     - Bug bounty programs leverage the broader security community to constantly evaluate potential threats.

     - Business Continuity Planning (BCP) in place to ensure 24/7 operation of all Tokenomy platforms.

     - Rate limiting to prevent DDOS attacks.

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